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Meet our team


Our team is composed of highly trained and experienced young people, who help us achieve our goals in delivering an optimum and first class service to our clients.

We believe that human capital is the most important resource, so we heavily invest in our staff to ensure that our clients receive the best and most accurate advice and information possible. Our customers receive support from a motivated and involved personnel, which is at their disposal 24/7.

team

Ularu Eduard Constantin

Management Department

- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

- Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.

- Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

- Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

team

Kaloyan Lyubenov

Sales Department

- Prospecting the market by phone and company visits to potential clients is the main activity.

- They also keep management informed by submitting reports, weekly work plans and monthly progress towards the established targets.

- Because of the detailed knowledge of company’s products, they also offer consultancy to customers in need of guidance at choosing a route.

- We have chosen skilled and perseverant sales agents that have given us the possibility to grow from one year to another.

team

Alyan Indzhev

Accounting Department

- Is in charge of supervising the financial aspects of OTSolutions EOOD, which include financial transactions, entering account information, summarizes financial status through generated reports, prepares balance sheets and supervises profit and loss statements.

- It also keeps a close relation to our customers regarding outstanding invoices, controlling the debits and issues financial reports for each individual client’s account.

- The achievements of this department is that it has managed to control over 900 customers, over 10,000 invoices emitted every year and almost the same number of invoices received, this department is in charge of the credit control aspects of the company.

team

Alexander Benunov

Customer Support Department

- Is in charge with invoicing and honoring the booking request we receive via e-mail/Fax/Telephone, keeping the relation with the customers and suppliers, offering consultancy to customers in need of guidance at choosing a route.

- This department maintains the relation between OTSolutions and the ferry operators; it manages the booking requests and also the problems that occur from this activity.

- The achievements of this department are that it managed to take care of over 15,000 bookings every year but at the same time it managed to keep the same quality of services as expected by our customers.